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Create engagement with the consumer through qualified communication

Ana is Account Executive in the Success department of Quipu. It means that her principal function is to be in contact with consumers, namely the bookkeepers, in order to reach their demands and expectations regarding the service Quipu offers. Ana gives them the necessary tools to cover all their needs and solve their problems. For example, if a client has the opportunity to improve his use of the software, but isn’t aware of it, Ana is responsible to help him make the most out of Quipu. Her final goal is to generate engagement with clients to establish a long term relationship.

A different communication for a different function

If today Ana is in the Success department, she has experienced another function in the Sales department. Ana used to be Inside Sales Manager which requires a different type of communication. Indeed she was the first contact with the client, who doesn’t know Quipu and has never heard about its service. In this function, it is important to introduce Quipu to the clients and to show him what the software can bring to his business in order to close the deal. The aim of the Sales department is to acquire new clients by showing them how Quipu can facilitate their daily life and improve their decision-making thanks to real-time data. Once the account is closed, Sales passes the torch to Success. In the Success department, the communication with the clients is all about creating engagement and long term relationships. These two departments require different approaches. In Sales, you need to be “straight to the point” and audacious. You have to detect problems and opportunities quickly to be able to anticipate. However, in Success, you have more time to care about the client, to get to know him better, and to create and maintain the relationship. Ana experienced both departments and succeeded in adapting her communication to understand his clients better.

An ambitious start in Quipu, which ended up in great memories

When Ana arrived in Quipu 10 months ago, at that moment there were only few people in the Sales department. They had to create a new sales department, which is very ambitious. Indeed, it requires establishing new relationships with your colleagues and figuring out how to create, work and collaborate with them effectively. Thanks to synergies and shared skills, this was a success. And this sales project, even though how complicated it was, was the best part for Ana.

An environment allowing relationships, experience, learning and changes

What Ana likes the most in her job are the people and the environment she’s working in every day. Firstly, “the people in Quipu are amazing, you can have nice relationships with them”. Secondly, the environment allows employees to acquire a lot of experience. “In Quipu, you need to be able to adapt yourself, you need a lot of capacity of transformation and capacity to learn because the every day life and the working environment is quite fast”. This allowed Ana and her colleagues to learn more by moving on function rapidly. What Ana likes about this, is the capacity and the possibility they have to see the company as a whole. Indeed, thanks to these changes and flexibility, they have a full understanding of Quipu, its whole strategy and how the business works.

An impactful work, with the help of the colleagues

Ana’s best memories in Quipu are the important sales closed by her and her team. It is always a nice moment because she sees how happy people are. For every new client, Ana or one of her colleagues rings the bell to announce the good news to the colleagues. This is a tradition here in Quipu.

Every month, her department has a different objective. They work individually in order to achieve this common goal. If one of them has any problem or any doubt, they help each other out to solve it. Among the several life experiences Ana had in Quipu, the best one she had was the biggest account she closed, two months ago. She had been dealing with it for six months, and this was very important for her. Once it was done, she felt so happy and proud of herself and her team, which supported and helped her a lot during these 6 months to achieve this goal. What Ana likes the most in her job, is when she makes efforts real and possible. After trying different strategies to sell the product, it is always a pleasure to see they find the right solution which actually brings concrete results, such as closing an account.

Willing to experience the same career path ? Check our job offers here !

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W.

WHY YOU SHOULD CONSIDER A COWORKING SPACE FOR YOUR STARTUP

Your home office or a coffee shop won’t be enough!

Yes, we all know the tale about the guy who starts a small company in their garage or basement, has a brilliant idea and becomes the next Steve Jobs. It’s true, most successes have very humble beginnings. It’s also true that not all garage or basements are going to magically get you a successful business. They might work in the very (veeeery) early stages of your startup, but you can’t always meet a client at coffee shops, not to say your basement. 

A great, if not the best, solution is to find a coworking space. Coworking spaces have become very popular all over the world, either for freelancers or entrepreneurs and startups. 

Coworking spaces are not just big rooms with desks and chairs with high-speed wifi. The areas are made to be exciting places to work and improve your productivity.

As a startup, you need to find resources fast and affordably. More importantly, you’ll need motivation. This is why you should consider a coworking space. 

Here are some basic but amazing benefits from coworking spaces:

Community

Joining a coworking means joining a community.  Being surrounded by other entrepreneurs, freelancers and talented independent people is without doubt a one of the best features of a coworking.

Motivation is key when starting a new project and trying to develop your own business. The road will get though and you’ll appreciate other entrepreneurs’ vision and support! Other workers’ feedback can be very useful to improve your service/product before trying to sell it to the world. 

Networking, networking and…networking!

As a startup, you’ll be looking for networking opportunities. Most coworkings host professionals from different kind of industries, which can open up many doors for you and your business. Not all coworking spaces are about networking, some of them prefer to have a quiet individual work environment, so as a startup you have to make sure to choose a coworking with networking opportunities.

At Itnig, for example, we love to share ideas and support other entrepreneurs. Don’t be shy, some of the other coworking tenants can bring great business opportunities, or even become new clients (and friends)! 

Budgetfriendly

As entrepreneurs (or people for that matter) it’s very important to understand the importance of money, more specifically: budget. Tight budgets call for smart spending. Coworkings are usually budget friendly, most of them offer different membership options depending on your startup’s needs and budget.

Amenities 

A coworking provides you with everything needed to be as productive as possible. High speed internet connection, printers, conference rooms and COFFEE. Some coworkings even plan afterwork activities and events to make it all more fun! As a startup, a coworking space is your best chance at having all the basic amenities but also the fun ones, like a ping pong table or a nice chill out terrace. 

Happy clients

As you grow and have more clients, it can get messy if you keep meeting them in coffee shops. Coworking spaces offer office services such as conference rooms. That way your meetings will be more professional and comfortable for everyone. 

Barcelona is a city full of coworkings of every kind! Our Itnig community keeps growing, we now have up to 20 startups such as Andjoy, Classlife, Factorial and Freeverse, all under the same roof. We have afterwork activities and we also plan different kinds of events open to anyone interested in marketing, tech stuff, entrepreneurship and design. Our space is about 2.100m2 with up to 800m2 of conference rooms, events space, ping pong and fun activities. 

There’s also  wifi, endless coffee and talented people. Join us!