On itnig’s Podcast #41 Sacha Michaud, one of the cofounders of Glovo shares his take and experience on the hypergrowth of the Barcelona based delivery startup with us, talks about market about delivery and on-demand user experience.

Bernat Farrero, CEO at itnig and Jordi Romero, CEO at Factorial speak with Sacha Michaud about his own personal story, how he grew as an entrepreneur and last but not least his perspective on Glovo in this podcast. Listen to our podcast on Youtube, iTunes or iVoox.

Sacha, we know each other as partners in Playfulbet from a few years ago but tell us about you, please. What’s your story?

I am English by family, Canadian father but born in London. As a kid I travelled a lot to different countries and I ended up in United Kingdom. When I was16 years old I stated to run as a jockey and through the sport I went on to live in the US. But my mother lived in Barcelona at that time: I went to visit, loved it and stayed.

At the end of the 90s I learned to program, it was the time Internet was taking off. At that time I create Latinred, which went very well, I was able to sell it to a US Nasdaq listed corporate. We sold to a competitor, with less users and traffic but much more capital.

You were able to sell before the crisis.

Yes you could say it like that but there are also other examples. After three years I left to create what is now known as Betfair, first here in Spain and then Portugal and Latin America.

That’s where the circle closes. I come from the horse racing world, filled with bets, I knew the world and I was a big fan of Betfair.

At that time Betfair was very strong in London and Ireland — I really liked their model of betting against other users. The more traditional way is betting against the house, which is earning a margin. Betting exchanges on the other hand are against other users and the house gains a commission. Betfair invented this model and I was already a big fan when they called me up to launch Spain.


Their way of launching was “Create a business plan”, I had a very entrepreneur role, very open. You have the platform and capital and you can run and create. I learned a lot, before I had been focused more on technological side but here I learned a lot about Sales. It was a more strategic role where I spent 9 years.

How did you leave Betfair?

After 9 years many things had changed, we went public, the way of managing the business turned to become much more centralized. I would have had to go to London or Dublin to continue to have an impact but I decided to leave.

At that time I was already really interested in Peer to Peer and On Demand and the sector Glovo is in now.

I joined forces with Oscar, a kid who just came back from the US and had the same idea. To get started we became part of Connector, an accelerator, a group of mentors with Carlos Blanco.

How was this experience with you?

When you start out it’s a good place. A secure place to start. In the beginning Glovo was a text field — you introduced what you wanted delivered and to which address.

“Bring me a pizza from this restaurant to this address.”

We grew organically in Barcelona and Madrid, launching within an interval of 6 months. We grew without marketing by giving excellent services. This allowed us in the first phase to grow — even though it was not scalable.

Then in the summer of the next year we launched Glovo Marketplace ,— with the restaurants and catalogues of products you see now.

The text box is still there, right?

Yes, it’s magic! And it’s very important that you have it. Its the WOW — it’s these the orders that you comment to your friends. You won’t talk about having received a pizza delivery but something custom, yes.

User Experience is everything. It’s not the App but everything : the service to the customer, the speed of delivery.

More than weird things that are bought and delivered, I am surprised by the quantity of things like keys. Kids get home from school and forget their keys so their parents send a Glovo or Real Estate agents and Airbnb renters who use Glovo to send keys.


Here at Camaloon we’ve tried different providers. Now we are at a 2% of cases in which packages do not arrive. Lost packages, accidents…You really don’t have ?

Yes but you don’t control the transportation chain. There are different delivery providers involved and the user might not be at home when the package arrives. But at Glovo it’s the opposite. We have control and it’s in demand.

Glovo is sharing economy. Were you sure from teh beginning that you wnated to have an external fleet of riders?

For me sharing economy is a project between individuals. Sharing living space or a garage between two peers. We are economy on-demand. This is very different – here is a peer and a professional involved. We are a marketplace with professional sellers and the delivery is done by a professional, freelancer.

There are two arguments in the discussions: Flexibility and liquitidy to everybody and on the other side, precarity and worsening of the job conditions, giving control to one industry over a lot of workers.

I don’t think so. The big majority is not looking for a fixed, full time position so we combine it. Glovo is not the work of your life. It can be something nice to do but it’s not the main aspiration.

Somebody who has been working many years in a restaurant kitchen, small space, no air, as a Glover possible to make the same.

How much does a Glover make?

It depends on the city and the volume of orders — 5 /6 € per order and in high times the average is serving two orders per hour.


What do you earn then?

Commission and fee that the user pays, minimum 1,90 Euro.

Would it make sense to have Glovo with own riders like DHL?

This would mean changing the dynamics. Flexibility would not exist anymore — it’s something we would have to look into. It’s an option but at the moment we are compliant with the current model.

What’s the trade-off by dealing with big funds?

Dilution. But I think it’s about choosing the right partners.

What about Rakuten? Why did they join Glovo?

Because it’s a company which has a vision about the sector Glovo is operating in. Rakuten is the Amazon of Japan — they are very interested in on-Demand, they entered the taxi market with an investment in Cabity. I see them as a very good partner, I hope in the future they will continue.

Next steps: Latin America, reaching more cities and becoming leader where we operate and we are looking for other cities like Istanbul, Cairo, Bucharest…Each one very different but we see a big opportunity.

Jump to the podcast to hear the end of the conversation with Sacha:


Listen to our podcast to learn more about Sacha Michaud’s journey and his perspective on entrepreneurship and startups. Learn more in this Podcast in Spanish on our Youtube channel, listen to it on iTunes or enjoy it through iVoox and subscribe to our newsletter to stay always up to date.

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T.

The reasons why Disney will dominate the media industry

The perception that Disney is only a producer of children’s content is long gone. The company has managed to multiply by 10 its market capitalization in 10 years and I believe it will do it again in the next 10 years based on 3 factors: content, the entry in new businesses and spillover effects on current businesses.

CONTENT

Disney has been making movies for almost a hundred years. They have been movies for all the family but targeted to kids, which are the ultimate decision-makers when going to the movies. This is an example of the classical content they were producing up until the last 10 years.

Found in Pinterest https://www.pinterest.es/pin/129548926755761740/

Despite having a powerful content library, Disney has amassed the most impressive collection of content in the world via acquisitions:

  • 21st Century Fox: 71B
  • Lucasfilm (2012): 4B
  • Marvel (2009): 4B
  • Pixar (2006): 7B
  • Hulu (2009): ??. They acquired 30% and an additional 30% with the acquisition of Fox

With the recent acquisition of Fox, there are only big four other movie studios left in the market: SonyWarner BrosUniversal, and Paramount.

Just to give perspective. This is the list of the top 3 grossing movies for the last 3 years. Spoiler, they are all from Disney:

  • 2017: Star Wars The Last Jedi (rubbish if you ask me), Guardians of the Galaxy 2 (not great) and Beauty and the Beast.
  • 2018: Black Panther, Avengers: Infinity War and Incredibles 2.
  • 2019: Avengers: Endgame, Captain Marvel and Aladdin (Still not counting with Toy Story 4, Spiderman, The Lion King, Frozen 2 and Star Wars: The rise of Skywalker)

Having content as an asset in the movie industry is relevant because of the fact that over 90% of every year’s Top Box Office Hits are not original. Notice that the 9 hits mentioned above are not original content, including Captain Marvel which is a character well known despite debuting in theaters. Moviegoers are risk-averse and showing characters the public is familiar with is synonymous of success in a market where the production of a movie can cost hundreds of millions of dollars.

Another essential part of the content are the actors. They give credibility to a movie and top talent can’t wait to appear on a superhero movie. Just look at the roster of Avengers Endgame with cameos from the likes of Robert Redford, Rene Russo, Michelle Pfeiffer, Michael Douglas, Natalie Portman, William Hurt, Samuel L Jackson or Ken Jeong, the Asian character on The Hangover. All of this without accounting for the main characters. Where else can you see this?

Source: https://www.editorchoice.com/avengers-endgame-cast/

NEW BUSINESS

One of the acquisitions mentioned is Hulu, a streaming platform in the US which also allows watching live content. I believe this is the future. Cable TV operators are doomed. The number of subscriber to Cable TV in the US has declined over the past years.

Source https://www.statista.com/statistics/536356/cable-shopping-networks-revenue-usa/

It’s clear the consumers are opting in to streaming on-demand platforms such as Netflix, HBO, Hulu, and Amazon Prime. That’s why Disney is launching Disney +.

This is a global trend. People across the world may not own a TV, but they have smartphones and internet connection. Netflix has launched a 3$ monthly cell-only subscription in India. Check this relentless growth of subscribers by Netflix.

Take a look at the last Shareholders report by Netflix, a public company that is burning billions every year -3,5B$ in 2019- and is expected to invest 15B$ in 2019 alone in new content. In my humble opinion, Netflix has by far the best streaming platform and the content is remarkably good, just look at the masterpiece Stranger Things season 3.

Source: https://s22.q4cdn.com/959853165/files/doc_financials/quarterly_reports/2019/q2/Q2-19-Shareholder-Letter-FINAL.pdf

Netflix will be the main competitor of Disney, who will claw back its content from other platforms over the next years, reducing the earnings of licensing rights, but attracting customers to their platform. I believe there will be a time where platforms won’t share much content, but eventually, this will rise opportunities for multiplatform viewing apps and some years from now, platforms will reshare content once they settled a loyal customer base. Users will be subscribed to multiple platforms and they would still like to watch what’s best in every one of them. It’s not a winner take it all market.

My final bet is that there’s another big piece of content that is currently slipping away from streaming platforms, live sports. This is the last resort of traditional TV and cable TV operators who have been able to tell customers when and where to watch TV. This is no more, TV is dead.

SPILLOVER EFFECTS

Let’s get some perspective here. Disney is a corporation that currently (2019) has annual revenues of around 70B$ and a net income of around 13B$ (15–20%). Where do they make money from? This is a comparison YoY between the fiscal years ended on September 30th. of 2018 vs 2017. All areas grow except for merchandising. Figures in B$.

Source: company reports

MEDIA

The main source of income is Media Network, which comes from ESPN, Disney Channel, ABC… Here’s the evolution of this revenue stream fro the last decade.

Source: https://www.statista.com/statistics/193211/revenue-of-walt-disneys-media-network-business-since-2008/

With the acquisition of Fox, this chart is going to experience a huge vertical shift.

PARKS AND RESORTS

Parks and resorts are the second biggest revenue stream of the Mickey Mouse company.

Walt Disney World Resort (Flick: Atiq Nazri)

This is a chart with the number (in millions) of yearly by visitors by each park. Around 150 million people go to a venue managed by Disney somewhere on the planet. This can only be achieved by a great hospitality experience and the best content:

Source: https://www.statista.com/statistics/194247/worldwide-attendance-at-theme-and-amusement-parks-since-2010/

STUDIO

This is the revenue that comes from the distribution of movies and music.

The chart below displays the Box Office market share evolution. Disney has managed to multiply by 2,5 in ten years, and now with the inclusion of Fox, the market share could get just shy of 50%, which is ridiculous. This is a major spillover effect from the massive content acquisition.

Source: https://www.cnbc.com/2019/06/14/disney-on-pace-to-earn-9-billion-at-the-global-box-office-in-2019.html

DIRECT TO CONSUMER

This is where the new platform Disney + will come into play. Disney + is a SVOD (Subscription Video on Demand) as far as we know. Other alternatives are AVOD (Advertising Video on Demand) where the users access for free but get adds (Youtube) and TVOD (Transactional Video on Demand) which is what Google is doing among others.

One of the first screenshots Disney shared for Disney +

So far they have had Hulu in this category, but with the introduction of Disney +, this will become of the main revenue streams for Disney. Eventually, the main one if you ask me. My guess is that in one year, Disney + can produce revenues of about 20B$ and grow from there. This is what Netflix is doing right now.

The advantage of Disney + is that they already have the content and they would only need to produce specific content for the platform such as The Mandalorian or the Marvel spinoff series with Black Widow and more. That would imply big operating profits since most content has already been amortized. The downside, however, will be the loss of the licensing revenue they get from streaming onto other platforms included in the Studio section. I’m betting this will be a money-printing machine.

CONCLUSION

Disney is a company that has endured through decades and over the last years has taken on a path of content acquisition and generation that pays off very well. This is why I am “hodling” on its stock.

Disney’s stock price evolution over the years